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/t5/acrobat-discussions/why-can-jpeg-files-no-longer-be-converted-to-pdf-in-acrobat-pro-dc/td-p/10523412 May 21, 2019 May 21, 2019
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For a couple of years now I have been able to create a PDF from JPEG files. And as of last week I can no longer do it. I went through Online Support twice and received two different answers. Would like to know officially why I can no longer create a PDF from a JPEG file? Thank you.
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1 Correct answer
May 22, 2019 May 22, 2019 Dov Isaacs • , May 22, 2019 May 22, 2019I am personally escalating this issue with management of Adobe's support organization to get to the bottom of how the OP ended up being referred to a non-Adobe “support” e-mail. We will directly work with the customer on this.
1 1 Upvote 37 Replies 37 Community Expert ,/t5/acrobat-discussions/why-can-jpeg-files-no-longer-be-converted-to-pdf-in-acrobat-pro-dc/m-p/10523413#M144612 May 21, 2019 May 21, 2019
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Should still be possible, as far as I know. What exactly happens when you attempt to do so?
It's more likely a bug than a change in policy.
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Community Beginner ,/t5/acrobat-discussions/why-can-jpeg-files-no-longer-be-converted-to-pdf-in-acrobat-pro-dc/m-p/10523414#M144613 May 21, 2019 May 21, 2019
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Thank you for your reply. I receive an error saying the file is not a supported file type or is corrupted (which it is not corrupted) and that I need to print to PDF.
I was told through online support I can no longer convert JPEGs to ensure files don't get corrupted(??).
I'm not the most technical person, but it just seems odd that all of a sudden I cannot convert files.
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Community Beginner ,/t5/acrobat-discussions/why-can-jpeg-files-no-longer-be-converted-to-pdf-in-acrobat-pro-dc/m-p/10523415#M144614 May 21, 2019 May 21, 2019
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Also, when I first went through online support, they had me run a cleaner, uninstall and then reinstall. And I still had the same problem.
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Community Expert ,/t5/acrobat-discussions/why-can-jpeg-files-no-longer-be-converted-to-pdf-in-acrobat-pro-dc/m-p/10523416#M144615 May 21, 2019 May 21, 2019
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That explanation sounds like a bunch of BS.
What's your exact application and version number? Does it happen with all files? What about if you go to Google and just download a random JPG and try to convert it? What about other image formats?
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Community Beginner ,/t5/acrobat-discussions/why-can-jpeg-files-no-longer-be-converted-to-pdf-in-acrobat-pro-dc/m-p/10523418#M144617 May 21, 2019 May 21, 2019
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I use the app through Creative Cloud. I cannot create a PDF from any JPEG or PNG file, regardless of it's source.
Just received message from support "We have several problems with Acrobat DC Pro subscription version and Windows 10 64 Bit."
I just don't understand why all of sudden I can't do it. And why I'm getting so many conflicting answers. I appreciate you trying to help me.
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Community Expert ,/t5/acrobat-discussions/why-can-jpeg-files-no-longer-be-converted-to-pdf-in-acrobat-pro-dc/m-p/10523417#M144616 May 21, 2019 May 21, 2019
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Not knowing what transpired during your conversation with Adobe support, I can't completely fault the response but at face value it doesn't sound like good support. While I'm not an employee of Adobe, I do apologize anyway.
I just did a quick verification test and the current Acrobat can convert a jpg into a PDF works just fine.
Like try67 just said, what is your OS (and what version) and which version of Acrobat are you using (and what version)?
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Community Beginner ,/t5/acrobat-discussions/why-can-jpeg-files-no-longer-be-converted-to-pdf-in-acrobat-pro-dc/m-p/10523419#M144618 May 21, 2019 May 21, 2019
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Thank you for your reply! I am very appreciative!
As I mentioned in my last reply, I am being told through e-mail: "We have several problems with Acrobat DC Pro subscription version and Windows 10 64 Bit." The same e-mail suggested: "So we can do is we cancel your Acrobat DC Pro Plan and we provide you the Acrobat Pro 2017 Perpetual license which is the onetime off payment and valid for lifetime (Not Subscription)."
This would cost me $399!
This is just insane to me. Am I missing something?? Feeling so defeated.
I have a small Etsy Shop where I sell invitations and custom stationery. I need to be able to convert JPEG files to PDF. And while I can do it through my design program by printing to PDF (which is what the second online support person told me I had to do) it takes several minutes whereas before I could use Acrobat Pro and do it in seconds. It's just so frustrating.
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Community Expert ,/t5/acrobat-discussions/why-can-jpeg-files-no-longer-be-converted-to-pdf-in-acrobat-pro-dc/m-p/10523420#M144619 May 21, 2019 May 21, 2019
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Forgive me for being dense, but are you saying that you do subscribe to Acrobat DC Pro and concurrently utilize the PDF creation on line?
Let me add to my question: do you have the Acrobat DC Pro application on your computer or not? If you do, why do you not convert the JPG over to PDF directly on your computer?
Sorry for my ignorance here
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Community Beginner ,/t5/acrobat-discussions/why-can-jpeg-files-no-longer-be-converted-to-pdf-in-acrobat-pro-dc/m-p/10523421#M144620 May 21, 2019 May 21, 2019
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I'm sure I'm the one being dense, not you! So forgive me!
I pay a monthly subscription for Acrobat Pro DC and have the app installed on my computer. To my best understanding I'm not doing anything online (??) since it's installed on my computer.
When I try to convert the file to a PDF from the actual file, it automatically opens Acrobat Pro DC and I get the error message. If I try through the App, same message.
Does that help at all?
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Community Expert ,/t5/acrobat-discussions/why-can-jpeg-files-no-longer-be-converted-to-pdf-in-acrobat-pro-dc/m-p/10523422#M144621 May 21, 2019 May 21, 2019
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OK, great information. I misunderstood about the online approach, my bad.
Let's go a little deeper here but first can I find out what your OS is (and what release). Also, to verify, what release is your Acrobat Pro?
Meanwhile, if you click on "Open" within Acrobat, and look at the bottom of the window, you might see this:
I say "might" because I'm on a Mac and I'm not sure what this looks like on a PC but it should be somewhere.
Select All Files and all documents will show up in the Open window.
Is that how you were selecting jpgs from within Acrobat? If not, try this and let me know what happens.
Meanwhile, I got the impression that you were opening these jpgs in a different application. If so, what is that application?
Alternatively, if you open a jpg (on a Mac) in Apple's Preview, you can do a Command-p (for print) and on the bottom right is a PDF dropdown that provides these options:
If you select the "Save as PDF," you will get Apple's conversion. If you select "Save as Adobe PDF," you will get Acrobat's conversion.
I'll be away from my computer for about an hour or hour and a half so I apologize for any delay in responding to your response.
